Care
Customer care
One person reads every message. That is the whole of it.
Reaching us
Write to beldidotcom@gmail.com. We answer every message personally, usually within two working days. There is no call centre and no ticket number.
If you are a hotel, riad or spa, say so in the first line and we will route it straight to the right conversation.
How ordering works
BÉLDI does not yet run a card checkout. Ordering has three steps, and it is deliberately human.
You send a request from the product page, telling us what you would like and where it is going. We reply with the total, including shipping to your country, and the payment details. Once payment clears we dispatch and send you a tracking reference.
Nothing is charged automatically and nothing is stored on a card. If you change your mind before paying, simply do not pay — there is nothing to cancel.
Before you write
Savon noir is a soft paste rather than a bar, and it is used once a week at the start of the hammam sequence. If you are unsure whether it suits you, the guide in our Journal covers what it is and how to use it properly.